Looking after our Guests
The location of Southbay Holiday Park is a coastal and countryside area which may prove to be a lower risk than some more densely populated areas, therefore guests who wish to live their lives as normally as possible and enjoy their planned break are still welcome to come and stay with us. All of our caravans are self contained with their own entrances, kitchen, bathrooms and decks and are thoroughly cleaned prior to arrival with commercial cleaning sanitising products.
Following the government announcement on Friday 20th March, South bays clubroom and central facilities will be closed from midnight tonight – (20th March 2020) until further notice.
We have increased and upweighted our cleaning procedures across our holiday homes and the holiday park are doing the same for all public areas and will continue to do so throughout your break. South Bay have also installed hand sanitisers in the public areas.
Our staff have received guidance in relation to keeping our guests as safe and secure as possible during the Coronavirus situation.
We would ask all our guests to take the following sensible Government Advice:
Washing hands regularly for at least 20 seconds using soap and water or hand sanitiser.
Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin.
Updated terms and conditions
With the quickly evolving situation regarding Coronavirus (COVID-19) we have changed our terms and conditions of booking for the foreseeable future.
Should you have to cancel on the advice of a doctor or directive from government body we will if you are:
A returning customer offer you a full refund or we will hold your deposit to use for a future booking within 12 months.
A first time booking customer we will not refund your deposit but hold your deposit for use for a future booking within 12 months
If you have paid in full for your booking we will if you are:
A returning customer: offer you a full refund or we will hold your balance to use for a future booking within 12 months
If you are a first time booking customer: we will not refund your balance but hold your balance for use for a future booking within 12 months.
If the site is closed under advise from a Government department whilst you are on holiday we will be guided by the sites management team.
We will contact you directly should this occur and work with you to plan what actions to take.
Please be assured your money is safe with us and we will try and accommodate any reasonable requests.
We all will need a holiday when this situation ends!